Well to start out our water heater went out on 11/09 last year and had to do something to have hot water again so I started looking around on eBay and found a Titan Tank-less water heater by Niagara Industries Inc. and thought this would be good it states it will save you 60% on your water heating bills compared to a electric tank type water heater well we didn’t have an electric water heater we had a gas fired tank type water heater but still thought this would a good investment for our water heating needs.

WRONG This year 4/10 the Titan water heater stopped working well not entirely it had some warm water running through it but was not heating water sufficiently so long story short I called the company and talked to the tech (even called the eBay seller which whom I bought it from) and the tech told me to do this and that and I did come to find out it’s defective will send you a new one but we have to charge your credit card and when we get the old one back we will reverse the charges on your card.

Got the new one and boxed up the old one and sent it back to the company and yes they did reverse the charges on my card.
So got the new Titan Tank-less water heater installed and it worked just fine until 10/17/2010 your right it took a crap not even warm water this time so I hit the reset button through the access hole turned the breaker back on and the water heater came on all the LED lights were on went up and turned the hot water on and no hot water well it popped the reset button again.

Called the company Niagara Industries and talked to the tech dude and he told me to reset the unit through the access hole and I did and flipped the breaker on and all the LED lights came on and he asked if all the LED lights were on I said yes and he said that there was an obstruction in the inlet and to turn off the power and take off the inlet line (cold water) and pull out the screen and clean out the obstruction and try it again so that’s what I did and the same thing happened all the LED lights stayed on thus popping the reset button.

Oh I should mention that I had to pull off the cover (breaking the seal) to put the reset button back into it’s place after it fell out from where it should be and also when I was cleaning out the inlet I also took off the cover to make sure that the little screen came out through the inlet and wasn’t sandwiched between two water connections and voiding the warranty my bad.

Going back to a gas fired water heater that tank-less unit was not any savings at all and for what it cost for the Titan Tank-less water heater 193.50, wiring 35.00, circuit breaker 15.00, electrician 50.00, copper tubing and fittings 40.00.
With all the costs over 300.00 dollars and the time involved to install these units and not lasting even a year (5 months each) these are not in my opinion worth the hassle.

I think Niagara Industries Inc. have a good idea but the components that are used in these  units are not a very good quality for the applications they are used for meaning they don’t stand up to the test of time and scene I’ve had this unit in place I have read a lot of not so good reviews on this company and their products of being in the water heater business for 25 years and some say that it’s hard to get them to resolve any issues with their product and honor their warranty don’t know how they stayed in business for that long.

For myself I will not be using any product from this company nor would I recommend anything from Niagara Industries Inc.

I should also mention that the eBay seller that I purchased the Titan Tank-less water heater from is No longer a registered user on eBay selling these units that should tell you something about the Titan Tank-less water heaters and this company Niagara Industries and their products you should stay away from.

This is my review on this product from Niagara Industries which in my opinion is totally junk and this company should stop ripping people off.

Talk soon

Mike